POStudios Forum

Tech Support => Cognition Technical Support => Topic started by: ReldonBrimstone on May 16, 2013, 02:25:46 PM

Title: download gets interrupted early
Post by: ReldonBrimstone on May 16, 2013, 02:25:46 PM
Hey guys, I tried downloading episode 3 from the link I got in my email, I have the season pass, btw, but it suddenly stops downloading afer a couple of minutes, saying download is complete, but it isn't, because when I click the icon it says file corrupt download it again. I've wasted five of my ten download attempts so far, but no luck, is this because everyone is trying to download it at the same time, or is there another reason.

I'll try again tomorrow morning when everybody on the other side of the ocean is (or should be ;) in bed, but if it still doesn't finish downloading, what else can I do. I had no trouble whatsoever downloading ep 1 and 2 but then I didn't get them at launch date.
Title: Re: download gets interrupted early
Post by: KatieHal on May 16, 2013, 02:28:34 PM
We've gotten rather slammed with everyone DLing at once, I think! If you end up needing your download counter reset just email help (at) postudios (dot) com and we'll take care of it.
Title: Re: download gets interrupted early
Post by: ReldonBrimstone on May 16, 2013, 02:42:32 PM
ok, well, I'll give it another go tomorrow early morning, like 7 a.m. or so, since it should be around midnight there, we'll see if that does it. I'll keep you updated, thanks!
Title: Re: download gets interrupted early
Post by: KatieHal on May 16, 2013, 03:20:07 PM
Thanks for your patience!
Title: Re: download gets interrupted early
Post by: ReldonBrimstone on May 17, 2013, 12:08:12 AM
Just a quick update: I downloaded the setup program just now, and the installer is running as I type this. Everything looks ok now.

Can't wait to get started  ;D
Title: Re: download gets interrupted early
Post by: Oldbushie on May 17, 2013, 03:03:43 AM
Huzzah! Enjoy the game! ;D
Title: Re: download gets interrupted early
Post by: stika on May 17, 2013, 06:52:21 AM
moving this topic to the tech-support sub-forum, don't sweat it, it's a common mistake :)
Title: Re: download gets interrupted early
Post by: ReldonBrimstone on May 18, 2013, 12:39:55 AM
Cool, yeah, I probably should have posted it there in the first place. Thanks