Game continually crashes when choosing to drive to office from the map after visiting the antique shop. I restored from saved game (outside shop - last possible save point) multiple times, but still occurred. Replayed game from start (saving at multiple points including outside shop again) and it still fails. Uninstalled, then re installed game (I purchased from GameStop so it uses their client to do this) and played from save point outside of shop (I copied save points to a different folder, but they were restored after re-install). Same issue. Below is last bit of output_log (full log attached). .sav attached as well.
Thank you.
Clicked on: FBIBostonHQ
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Playing sequence General_Walking_Enable
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Playing sequence Downtown_Boston_Map_ToFBI
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Playing sequence WorldMap_CarSFX
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Stopped sequence General_Walking_Enable
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Stopped sequence Downtown_Boston_Map_ToFBI
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Stopped sequence WorldMap_CarSFX
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Level Ready
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
scene fully loaded
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
The class defined in script file named '' does not match the file name!
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Mono/MonoBehaviour.cpp Line: 1492)
The class defined in script file named '' does not match the file name!
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Mono/MonoBehaviour.cpp Line: 1492)
The class defined in script file named '' does not match the file name!
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Mono/MonoBehaviour.cpp Line: 1492)
The class defined in script file named '' does not match the file name!
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Mono/MonoBehaviour.cpp Line: 1492)
The class defined in script file named '' does not match the file name!
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Mono/MonoBehaviour.cpp Line: 1492)
A script behaviour has a different serialization layout when loading. (Read 24 bytes but expected 104 bytes)
Did you #ifdef UNITY_EDITOR a section of your serialized properties in any of your scripts?
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Serialize/SerializedFile.cpp Line: 1134)
The class defined in script file named '' does not match the file name!
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Mono/MonoBehaviour.cpp Line: 1492)
A script behaviour has a different serialization layout when loading. (Read 24 bytes but expected 40 bytes)
Did you #ifdef UNITY_EDITOR a section of your serialized properties in any of your scripts?
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/Serialize/SerializedFile.cpp Line: 1134)
Unloading 3 Unused Serialized files (Serialized files now loaded: 0 / Dirty serialized files: 0)
Unloading 248 unused Assets to reduce memory usage. Loaded Objects now: 6767. Operation took 33.043846 ms.
Phoenix Script: Could not find scene object named 'HintBook_AddPage_FBI_Mainstation_12_AttachPhoneToComputer'
(Filename: C:/BuildAgent/work/d9c061b1c154f5ae/Runtime/ExportGenerated/StandalonePlayer/UnityEngineDebug.cpp Line: 43)
Try visiting your video card manufacturer's website and updating video drivers or adjusting the game quality settings, see if that makes any difference.
Quote from: wilco64256 on November 02, 2012, 02:39:28 PM
Try visiting your video card manufacturer's website and updating video drivers or adjusting the game quality settings, see if that makes any difference.
Updated to the most recent drivers and changed to lower resolution and "good" (versus "fastest") settings. Same thing. I had no graphics issues prior to this.
Unless there's a .sav out there to bypass this, then I'm done. I have the conversation with Rose memorized word-for-word at this point. :-)
Can you run DXDIAG on your computer, save the results, then copy and paste all of the information from the "Display" section here? I've had a couple of other people run into this same issue and I'm trying to figure out what the common thread is. To do that just go to Start>Run on your computer or press the Windows icon keyboard key + R and type DXDIAG in the box.
Also if you'd like to post your last save from the exterior of the antique shop as an attachment here I'd be happy to step the game forward to the FBI Station for you and give you a save there to load up. If it gives you any errors about posting that file just change the extension from .sav to .txt for me.
Here's where to find the saved games:
XP:
C:\Documents and Settings\(Username)\Local Settings\Application Data\Phoenix Online Studios\Cognition _ Episode 1
Vista/Win7:
C:\Users\(Username)\AppData\LocalLow\Phoenix Online Studios\Cognition _ Episode 1
Save file attached.
(Posted on: November 05, 2012, 05:22:46 PM)
Tried posting DxDiag.txt file as an attachment, but keep getting
"Not Acceptable
An appropriate representation of the requested resource /blog/forum/index.php could not be found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.."
Go ahead and email that dxdiag result to me, just weldon@postudios dot com. Thanks.
I installed the game on a different computer (laptop with DirectX 9.0c and 1 gig video RAM (4gig system)). It's running XP SP3 as well. Game crashes at the same point. I even dropped the resolution to 800x600 and "Simple" and the same crash occurs. Are you sure that this is not either an XP issue or an issue with the GameStop/Reverb copy of your code?
Anyhoo...I would really appreciate a save game from after driving to the office. Thank you.
(Posted on: November 05, 2012, 05:30:53 PM)
Quote from: wilco64256 on November 05, 2012, 02:28:10 PM
Go ahead and email that dxdiag result to me, just weldon@postudios dot com. Thanks.
Sent. Thank you for your quick response to this issue.
I like that the title of this thread implies Erica may have crashed her car into the office :)
:rofl:
I am running into this same problem -- the game abruptly exits/crashes every time when driving to the office after visiting the antique shop. I experienced some sporadic crashes prior to this, particularly during dialogue scenes, but the only one that is definitely consistent is the drive to the office. I bought the game from GameStop and am running it on a WinXP machine.
Quote from: pandaposse on November 06, 2012, 06:44:41 PM
I am running into this same problem -- the game abruptly exits/crashes every time when driving to the office after visiting the antique shop. I experienced some sporadic crashes prior to this, particularly during dialogue scenes, but the only one that is definitely consistent is the drive to the office. I bought the game from GameStop and am running it on a WinXP machine.
Email me directly at weldon@postudios dot com with your Gamestop order number and I can get you taken care of.
Hello, I'm having a similar issue. After I leave the Antique Shop the game plays the audio of Erica getting ready for work. After she says that she should go into the office the game never returns control to me. Instead the cursor spins forever and clicking on the different locations doesn't do anything.
Any advice? Thanks
Quote from: LackingAN on November 25, 2012, 12:30:17 AM
Hello, I'm having a similar issue. After I leave the Antique Shop the game plays the audio of Erica getting ready for work. After she says that she should go into the office the game never returns control to me. Instead the cursor spins forever and clicking on the different locations doesn't do anything.
Any advice? Thanks
Can you also toss me an email with your order number, let me know which site you purchased the game from and on what date?
Found the Solution to this issue.First off If you are running on windows 7 follow the steps.
1.Go to the folder that has the application and right click on it .
2. Chose Compatibility
3. Chose to run the program in XP SP2 and check box run as admin
4. You Can now start the game and load right at the shop.
5. Once you get to the part were you are about to leave move the mouse to the left corner.
6. DO not click or move the mouse.
7. You should have a map show up for the first time then it will go to the alarm and shower sound and second map.
8. Now move the mouse and chose the destination.
Same problem here, I'm stuck at this point and cannot continue :-\
Game purchased by raindg, an update please!
Quote from: Goreman42 on December 21, 2012, 11:12:32 AM
Same problem here, I'm stuck at this point and cannot continue :-\
Game purchased by raindg, an update please!
Can you run DXDIAG on your computer, then save the result and send them to me either as an attachment to a reply here or just via email? You're the first person who's purchased the game from the Rain website who's reported this problem so I'd like to see if I can figure out what's causing it.
I've mail it to you.
Hey there,
I don't think that this bug is graphics (card) or Windows related, as I also experienced it in my Mac version downloaded from shop.cognitiongame.com. Changing graphics card settings in the startup settings didn't change anything and I played (or waited) through the dialog in the antiques shop a couple of times (almost knew the dialog lines by heart). :-\
Luckily part of
Kiseu's hints helped me getting past this bug. So ignore 7 of the 8 steps he mentioned and just stick to
Quote from: Kiseu on December 08, 2012, 10:07:54 AM6. DO not click or move the mouse.
In the last dialog option in the antiques shop just click your preferred option once and
do not move the mouse or press a mouse button afterwards (not even try to skip the dialog lines). After the map has fully loaded you should have a regular mouse cursor instead of the waiting wheel of doom and should be able to select your destination on the map. :)
This helped me to get past this bug and be able to finish this great game.
Best,
Eric
If you could fix this bug it would be appreiate pos ::)
Quote from: Goreman42 on January 04, 2013, 05:20:24 AM
If you could fix this bug it would be appreiate pos ::)
I had emailed you several times with some suggestions for getting past this point in the game. Did changing to a lower quality setting not work? I can't really do much in the way of patching the game to fix this as it's just the biggest scene in the game and for some reason your computer is running out of memory while loading it, which is why I suggest running it at a lower quality option as that will reduce the amount of memory scenes need to load.
Quote from: wilco64256 on January 04, 2013, 09:39:59 AM
Quote from: Goreman42 on January 04, 2013, 05:20:24 AM
If you could fix this bug it would be appreiate pos ::)
I had emailed you several times with some suggestions for getting past this point in the game. Did changing to a lower quality setting not work? I can't really do much in the way of patching the game to fix this as it's just the biggest scene in the game and for some reason your computer is running out of memory while loading it, which is why I suggest running it at a lower quality option as that will reduce the amount of memory scenes need to load.
I tried, same thing...
Hi!
I have the same problem. Cognition freezes after the antique shop on the way to the office.... I bought a season pass at gamers gate on dec 31th. I tried setting the graphics to the lowest quality and not moving the pointer but it´s still freezing... :(
Quote from: Jenny on January 04, 2013, 02:18:14 PM
Hi!
I have the same problem. Cognition freezes after the antique shop on the way to the office.... I bought a season pass at gamers gate on dec 31th. I tried setting the graphics to the lowest quality and not moving the pointer but it´s still freezing... :(
Can you email me your most recent save to weldon at postudios dot com and I'll get that fixed for you? Thanks!
I will demand a refund I think, you must fix this, that's normal to do that for your customers...
Quote from: Goreman42 on January 05, 2013, 04:32:36 AM
I will demand a refund I think, you must fix this, that's normal to do that for your customers...
It'd be great if you could email us via support at postudios dot com and we can discuss it further there. Thanks!
Hi!
Thanks for your help. The .sav file you sent me worked great and I was able to continue the game!
Thanks again!
hi, I am having the same problem, if I could get a save, that would be great...I've followed all the instructions above and no dice. I've got WIN XP.
Quote from: chobits1 on January 09, 2013, 08:44:58 PM
hi, I am having the same problem, if I could get a save, that would be great...I've followed all the instructions above and no dice. I've got WIN XP.
I replied to your email with an updated save so you should be good to go now.
Same crash problem here. Can you please send me the save file that seems to help others? I have tried everything, but I just can't get to the FBI office after the antique shop. This is very annoying.
Quote from: helira88 on February 16, 2013, 12:40:36 PM
Same crash problem here. Can you please send me the save file that seems to help others? I have tried everything, but I just can't get to the FBI office after the antique shop. This is very annoying.
Is the game full on crashing and closing when this happens, or is it just staying in "busy" mode after you finish at the antique shop?
The screen stays totally black, no "spinning wheel" (busy mode?) but the game cursor is visible. There is also an error message saying that a crash file has been created. I have to close the game by using Task manager/End task. The problem starts after clicking the FBI office on the map.
Quote from: helira88 on February 17, 2013, 03:34:20 AM
The screen stays totally black, no "spinning wheel" (busy mode?) but the game cursor is visible. There is also an error message saying that a crash file has been created. I have to close the game by using Task manager/End task. The problem starts after clicking the FBI office on the map.
Send me your most recent save before that gets hung up to weldon@postudios.com, and also if you could run dxdiag on your computer and send me the saved results from that, that would be great.
I must have clicked past this thread dozens of times, but this last time it was listed very near to the "Bad driving thread", and my brain suddenly went "Oh no!" ::)
XD
Hi I am having the same problem with a crash to desktop when trying to load the office after antique shop. I have the desura version bought from indie royale. Should i email you my sav file and dxdiag?
Hope you can help because I think I'm going to love this game if it doesnt crash.
Thanks
Hi smorgasbord--yeah, I'd say send in the save & dxdiag, and hopefully we can get you going again. :)
(also, welcome to the boards!)
Yes, I'm resurrecting this thread (lol), b/c basically it's the same problem others have described. But mine crash instance happens in the first ep.
I'm at the part where I'm in the interrogation room w/ Robert trying to get him to recall the details of the last time he saw his wife alive (while trying to do this w/ the memory regression skill). I want to get him to a point of remembering the date and time--so I figured I'd try to go back to the office, so I can get back to Erica's computer so I can access the case file (as I think I remember seeing something on his last business trip he took right around the time she was found dead). But every single time I try to go back to Main Office the game force closes/crashes on me (I don't even get so much as warning or error--it just does it....). Ironically enough, I can go just about any other location: post office, that crime scene, morgue, the flipping cementary, and anywhere else available and it DOESN'T CRASH.....but by god, if I decide to click 'Main Office'.....*poof* insta-close. >:(
It's absolutely maddening as I know my computer is up-to-date and well over capable to run this. I've even run the DXDIAG thing and to no avail--as it didn't give me anything in their to let me know it was computer related issue. I've even uninstalled and reinstalled it and it still won't cooperate (I even tried eariler save points I did but even trying to go back to the office in those instances still crashes the game).
I don't know what else to do, but at this point I can't even go any further and even if I did get past the memory regression part w/ Robert I'm scared that if I did have to go back to the office for anything that it would STILL crash on me. :stars:
Is there some sort of replacement file or something that can be obtained to fix this?? Please, I was having so much fun.....
Can you save and email me the results of running dxdiag on your system? It isn't really meant to show any "problems" with the system, but rather provides general data about driver versions, hardware specs, etc.
Quote from: wilco64256 on July 07, 2013, 11:56:42 AM
Can you save and email me the results of running dxdiag on your system? It isn't really meant to show any "problems" with the system, but rather provides general data about driver versions, hardware specs, etc.
Sure wilco, thanks for the prompt response! I've attached it. :)
Try visiting your video card maker's site, they have newer video drivers than what you currently have installed. If that doesn't help, get the game to crash again and then from wherever you have it installed, there's a "_Data" folder that will have an output log file, send me that one and let me see if I can figure out what's going bad over there.
Well, to be honest, I'm not going to change my driver b/c new drivers have been known to crash the entire system badly (BSOD and such). I only update drivers when they've been throughly tested for my computer (which is laptop, w/ switchable graphics. This site: http://forum.notebookreview.com/hp-envy-hdx/582545-drivers-ati-5650-6630-hp-envy-14-a.html is the on I go to to check up on that [I have a 2011 model HP Envy 14]), as HP doesn't update on their site for my driver anymore. And the best known driver that still works well is the version 12.4 for my system.
However, I have found that file and attached that (after I tried....and of course, succeed in crashing at the same place again, lol) file. Hopefully, it can provide you w/ some useful info.
Yeah the file it's reporting as missing right when it crashes is definitely included in the game. I'm wondering if maybe there's a goofy installer out there or something. Where did you buy and download the game from?
I got it from indiegamestand.com about a week ago
Might be worth a reinstall of the game then. You'll still be able to use your old saves, I'm just not totally sure what could be causing this missing file issue as I'm 100% positive the file it says isn't there, definitely is included in the installer.
Quote from: wilco64256 on July 08, 2013, 06:06:10 PM
Might be worth a reinstall of the game then. You'll still be able to use your old saves, I'm just not totally sure what could be causing this missing file issue as I'm 100% positive the file it says isn't there, definitely is included in the installer.
So would you suggest I just redownload it again and THEN reinstall it? Because I've already uninstallled once and reinstalled it from the downloaded installer (.exe) from about a week and it still didn't work.....
Yeah try re-downloading and re-installing from scratch. If that doesn't help then email me directly and I'll try getting you pointed to a different installer altogether and see what we can get figured out.
Ugh....no that DIDN'T help.....>:(
I'll email ya then.....
Hi, I'm working on my review for this game. I've received a Steam code to test it. Love the game so far, but I'm stuck at the exact same place this person is. Right after Erica comes home from the Antique Shop and says I better go see Davies. I can't seem to be able to click on anything. I tried in compatibility mode, yet nothing. Help please!
Quote from: Sparmoro on September 10, 2013, 04:02:51 PM
Hi, I'm working on my review for this game. I've received a Steam code to test it. Love the game so far, but I'm stuck at the exact same place this person is. Right after Erica comes home from the Antique Shop and says I better go see Davies. I can't seem to be able to click on anything. I tried in compatibility mode, yet nothing. Help please!
Try just pressing b on your keyboard at that point, that should get the game responding again. Something I added specifically for this situation.
Awesome, thank you!