POStudios Forum

Tech Support => Closed Issues => Cognition Technical Support => [FIXED] Tickets => Topic started by: Sslaxx on September 26, 2013, 12:07:29 PM

Title: Getting a 404 on the order page on the store.
Post by: Sslaxx on September 26, 2013, 12:07:29 PM
On the store, from the page with the things I've brought from the Phoenix Online Store, the link to "Cognition - Season Pass - Episode 1-4 - PC Version" 404s.
Title: Re: Getting a 404 on the order page on the store.
Post by: Oldbushie on September 26, 2013, 12:16:27 PM
Which link exactly are you trying? Both Shopify and SendOwl are third party websites, though the store.postudios.com website (which is hosted by Shopify) seems to be fine. Are you saying that the SendOwl link you got in an email goes nowhere? You might want to try again in an hour. If it's the store itself and you weren't able to check out, just try again soon.
Title: Re: Getting a 404 on the order page on the store.
Post by: Sslaxx on September 26, 2013, 12:18:22 PM
I'm talking about the "Order <number>" page on the Phoenix store itself (the one which you get access to from "My Account").
Title: Re: Getting a 404 on the order page on the store.
Post by: snabbott on September 26, 2013, 12:24:03 PM
Sure enough...
http://store.postudios.com/account
Click the order link. The Cognition season pass link is http://store.postudios.com/products/cognition-s1-season-pass which gives a 404.

Thanks for pointing that out, Stuart. :)
Title: Re: Getting a 404 on the order page on the store.
Post by: Oldbushie on September 26, 2013, 12:25:16 PM
OH! Yeah, the old product got revamped into a different product, but your original order is still in the system with the old download link still valid. Apologies for the confusion. If you need us to trigger a resend for the download link we can do that.
Title: Re: Getting a 404 on the order page on the store.
Post by: Sslaxx on September 26, 2013, 12:26:10 PM
Quote from: Oldbushie on September 26, 2013, 12:25:16 PM
OH! Yeah, the old product got obsoleted, but your order is still in the system. Apologies for the confusion. If you need us to trigger a resend for the download link we can do that.
Please do, thanks! You might have done anyway, but I might have lost it when my previous PC blew up.
Title: Re: Getting a 404 on the order page on the store.
Post by: Oldbushie on September 26, 2013, 12:26:55 PM
Download email resent. :)
Title: Re: Getting a 404 on the order page on the store.
Post by: Sslaxx on September 26, 2013, 12:28:35 PM
Quote from: Oldbushie on September 26, 2013, 12:26:55 PM
Download email resent. :)
Thank you!
Title: Re: Getting a 404 on the order page on the store.
Post by: snabbott on September 27, 2013, 08:44:47 AM
Quote from: Oldbushie on September 26, 2013, 12:26:55 PM
Download email resent. :)
I read that as someone resenting a download email. :P