freezing on loading screen

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when go load game it done and it freez and i click on troubleshot say issues found Incompatible Application

[wilco64256]

Does this happen every time you load a saved game or just once?

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all time when start load game

[wilco64256]

Try lowering the game's graphics settings - especially uncheck the fullscreen box and change the resolution to 800x600.

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not working

[wilco64256]

Try starting a new game and skipping the cutscenes, then when you get control of Graham try loading a game at that point rather than right when you start the game.  See if that works any better.