Author Topic: A little help  (Read 2152 times)

Offline jen

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A little help
« on: December 04, 2012, 07:44:28 PM »
I'm not sure where in the Cognition section to ask this....I had the game installed on my laptop, but to fix the multiple issues my computer was having, I had to do a full OS restore, thus wiping my harddrive.  Will I have to pay for the game a second time or is it kinda like GOG where once it's paid for, it's forever bought?

Offline KatieHal

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Re: A little help
« Reply #1 on: December 04, 2012, 08:16:04 PM »
You should be able to download it again from wherever you got it originally without any problems. If you run into any issues, contact that site's customer support with your receipt information from your purchase.

Hope everything runs smoothly this time!

hehe, and nice new avatar :)

Katie Hallahan
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Offline jen

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Re: A little help
« Reply #2 on: December 06, 2012, 05:39:12 PM »
I meant to thank you when you replied, Katie :) So thanks.  The one I'd gotten it from was Rain, and I did email them, but so far, no reply.  I'm hoping they reply soon, I miss the game

Offline KatieHal

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Re: A little help
« Reply #3 on: December 06, 2012, 06:22:51 PM »
Were you not able to just download it again from their site? I assume they must have sent you a download link when you first got the game--I *think* that one should still work.

Katie Hallahan
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Offline jen

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Re: A little help
« Reply #4 on: December 06, 2012, 07:46:31 PM »
I did find it in the confirmation email, but it won't let me redownload.  When I go to the link and click the download button I get this:

Sorry,

It is too late to download this file. You were allowed to download within 30 days.

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.

Offline Rosella

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Re: A little help
« Reply #5 on: December 06, 2012, 07:53:20 PM »
And still no response from emailing them?
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Offline jen

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Re: A little help
« Reply #6 on: December 06, 2012, 08:05:44 PM »
No, and believe me, I've  checked my inbox and even spam many times in the last 2 days.  It saddens me.  My hope was after reinstalling all of my programs, and resetting all of the stones in my desktop dock (Krento is totally awesome), I would replay Cognition.  I have most of my stuff reinstalled, working on the last 7 games of Nancy Drew then I'll be ready to add all my stones to my Krento, but no, I haven't gotten any response

Offline KatieHal

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Re: A little help
« Reply #7 on: December 06, 2012, 08:06:37 PM »
We'll look into it on our side, too, Jen. Can you PM your receipt number to me? Maybe we can get this moving, you obviously SHOULD be able to get the game again.

And let me know if it was for the Mac or PC, too.
« Last Edit: December 06, 2012, 08:08:50 PM by KatieHal »

Katie Hallahan
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"Change is the constant, the signal for rebirth, the egg of the phoenix." Christina Baldwin

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Offline jen

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Re: A little help
« Reply #8 on: December 06, 2012, 08:17:25 PM »
Thank you so much, Katie