Android : Can't buy any day

[jeremyj]

Hi,

I have played Day 1 and i want to continue.
But when i press "Buy Now", nothing happens.

I have reinstall it but the same problem happens.

What can i do ?

[wayens]

Sorry to hear you can't buy the next chapter, jeremyj.

When you say "nothing happens", do you mean no response at all?  Or did the screen blink a bit.  Or the icon highlighted, blinked, or called up an error?
Knowing more about the behavior can help track down logic in our game code.

What Android device are you playing on?
Knowing the specs of your device may help us track down possible technical factors.

Also, have you tried again since you've posted?
Sometimes it could be bad internet connection or Google Play Store may have been down for maintenance.

[jeremyj]

Hello,

When i say nothing happens, it means no change, no blink, so no error. It's like there is no "button". I can launch day 1 but not buying any chapter.

Google Play seems to work because i can use it.

I have got a LG G PAD 8.3 with official android 5.0.2.

I have tried several time with different internet connection but the same "bug" happen.

[wayens]

Thanks for the info.  This one, I'm supposing? http://www.lg.com/uk/tablets/lg-V500

Does seem strange the buttons are just blocked out.

Our programmer asks whether you tried from the main menu or from finishing Day 1 and trying to buy from the screen there.  Or do both places not work?  I'm guessing there could be different code sections to look at depending on where.

[jeremyj]

Hello,

Yes it's this one.

Both places do not work.

It 's really seem that buttons for the other days doesn't do anything...

[wayens]

Hm, then we're a bit stumped.
Our programmer said that the purchase system is via a 3rd party and Google Play so those technically would be outside our code and we would have to contact them in turn for support.

If you're up for it, we can have you install debugging software and send us a log of the game when you try to buy.
No pressure, but without more inside detail of play on your device, we can't really investigate further.

Please email help@postudios.com if you are willing to go further and we will walk you through the installation procedure.

Thanks!

[jeremyj]

Hello,

Finally, I try to debug my tablet and then uninstall some of my application and it work !
It's seem that my antivirus AVG Premium was the problem.
However, I try to reproduce the problem after reinstalling AVG without success so it's strange. It still works.

But the important is that it now works and that the problem comes from outside the game.

[wayens]

Glad you were able to continue!

And yes, antivirus can interfere with other programs.  I just didn't realize about mobile ones.

Thank you for the update!
Enjoy the rest of the game!