Author Topic: Videos donīt play, I get on only audio and a green screen  (Read 3726 times)

Offline rogeriobrito

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Videos donīt play, I get on only audio and a green screen
« on: August 03, 2015, 08:26:21 PM »
Hello, I can't watch any video on GK, I always get a green screen, with the video's audio.
After the video the game works.

My system:

MacBook Pro (Retina, 15 inches , middle 2014)
Processos: 2.5 GHz Intel Core i7
Memory: 16 GB 1600 MHz DDR3
Video card: NVIDIA GeForce GT 750M 2048 MB
OSX Yosemite 10.10.4

I'm on day 6, but I could not watch the end of day videos (I've played it before).

How can I fix it?

Thank you

Offline Oldbushie

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #1 on: August 04, 2015, 10:32:26 AM »
Have you tried going into the game's install folder and playing the videos from there? They would be inside StreamingAssets. If they don't play in there either, you may want to try installing a video codec pack on your machine.
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Offline rogeriobrito

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #2 on: August 06, 2015, 07:47:30 AM »
Hello Oldbushie,
Yes, I've found some ovg files, and I can play them, but they play without the audio.
On the game I get only the audio, no video.
Outside the game , only the video, not the audio.

What can I do?
Thanks,

Offline Oldbushie

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #3 on: August 06, 2015, 09:06:48 AM »
That's normal, the files in the game are split into audio and video due to the plugin we use.

I'm not sure why the plugin would fail on your machine since it's supposed to self-contain everything needed to display the videos. Your hardware specs seem to be normal as well. A few things you can try:

1. Update your video card drivers
2. Try different quality settings in the initial popup before the game starts
3. Go into this folder and send us your output_log.txt file after running the game, getting a green screen, and exiting:
/Users/YourUserName/Library/Logs/Unity
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Offline rogeriobrito

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #4 on: August 12, 2015, 06:35:15 PM »
I've tried everything and it still does not work.
I've also installed the game on windows, and there is works! But my savegames donīt work! :(
Steam have downloaded my savegames but the game is all a black screen.

Can you please send me a windows savegame file for the beginning of Day 6 please?

Thank you

Offline Oldbushie

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #5 on: August 12, 2015, 06:51:55 PM »
You may need to make sure your screen resolution is the same as the one on your other device. I'll pass on your request to one of our testers, though.
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Offline rogeriobrito

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #6 on: August 12, 2015, 08:49:34 PM »
Yes, I've always played on mac and windows on the same resolution (1920x1080).

Please send me the savegame file, I believe it is the only way it will work.
Thanks

Offline wayens

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #7 on: August 12, 2015, 10:51:26 PM »
Hi, rogeriobrito,

Not sure if a different platform is the reason since our saves are supposed to be cross-platform but at least a different playthrough indeed could have different variables involved.
Try this one and let us know how it goes.  Good luck!

Offline rogeriobrito

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #8 on: August 17, 2015, 04:12:29 PM »
Hello,

Yes, your file worked.
Thank you!

Offline wayens

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Re: Videos donīt play, I get on only audio and a green screen
« Reply #9 on: August 17, 2015, 04:28:54 PM »
Congrats!  And no problem!
Enjoy the rest of the game, rogeriobrito. :)
 

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