Author Topic: Android Freezes On Day 7  (Read 2752 times)

Offline JohnTaber

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Android Freezes On Day 7
« on: September 12, 2015, 09:22:13 AM »
Hi POStudios: We get to a certain point on Day 7 then the application freezes.  We cannot get by this point and need help.

We start Day 7 and call Wolfgang Ritter.  It comes up with the conversation screen.  We hit any subject then Gabriel's question plays.  Once the question ends it freezes.  At this point the background music is still playing but the tablet must be hard killed and restarted.

My sons and I are really bummed as we have been loving it so far.  :(

I have a Nook HD+ (BNTV600) that is running on OS 2.2.1.

Can you do anything to help us?

John Taber

Offline wayens

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Re: Android Freezes On Day 7
« Reply #1 on: September 16, 2015, 04:37:13 PM »
Hi, John, glad to hear you're enjoying the game up to now. :)  Let's see what we can do to get you unstuck.

I myself went back and played every topic of Wolfgang's call with no freeze.  So I'm not sure how game-based this is.
We've had a Nook HD playthrough done by a playtester before, though not sure if it was the same model as yours.

So given those points, there are 2 options I can think of offhand:

1. You may need to free up some space in your storage.
Gabriel Knight requires at least 2GB of space.  So I may suggest confirming you have at least 1GB free after install.

2. Debugging and tech support.
Your Nook model I see is from 2012.  In the tablet world, it could mean your tablet is a bit old.  This wouldn't be something we can control too well.
If you're interested, we can give you a debugging kit to help us get info from your device as you play, but that would require some technical work for you.
Or you can see if anybody else has similar issues with games getting stuck on your tablet model.  I'm not sure how B&N supports the Nook but I did see they're not selling your model anymore, so I'm not sure how to recommend checking for official tablet tech support on current games.

In the meantime, I'm asking our developers to see if they have any other ideas to help.

And I'm attaching a save right after the Wolfgang call for you to load so you can continue with your sons without having to wait.
Just tell them that Gabriel got a lead to go to the graveyard. :)
Please rename the save file as necessary (the number 02 can be edited to whatever other 2-digit number you want, make sure it's not a number currently used) and put into your Android/data/com.postudios.gk1/files folder.

Let us know how it goes and I'll write back if we have anything new to report from here.
Thanks, John.

Offline JohnTaber

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Re: Android Freezes On Day 7
« Reply #2 on: September 19, 2015, 04:43:17 PM »
Thanks for the great reply.  :)

Re: Support the Nook HD+.  I understand completely.  I work as a Software QA Engineer and we sometimes have to tell folks, "Well you know IE8 is not the most current browser..."  ;)

Re: Free Space.  Tablet says it has 21 GB free so that is not the issue.

Re: The Saved Game Past The Phone Call.  That seems to have worked!  My boys are playing it now.  Will let you know if another crash happens.  ;)

Thanks for the awesome support!  :D

John, Josh, and Evan

Offline AoRaToS

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Re: Android Freezes On Day 7
« Reply #3 on: May 02, 2016, 10:28:07 AM »
Hello,

Sorry to reopen this topic. I am having the exact same issue (same point in the game) and in fact I'm using a B&N Nook HD+ as well. It is using Cyanogenmod so the issue seems more hardware related, I do have around 10GB free space and the game runs great until that point. I can assist with the debugging kit if you wish but would also like the save game in order to continue the game

Kind Regards,
Antonis

Edit: Just saw the attachment is available so no worries on that, I can still help with debugging if you want.

Edit 2: I downloaded the file and it works :)
« Last Edit: May 02, 2016, 10:52:17 AM by AoRaToS »