Author Topic: Critical Issue - Game froze Chapter 4  (Read 2171 times)

Offline bxgirl

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Critical Issue - Game froze Chapter 4
« on: August 30, 2016, 11:38:24 AM »
Hello,

I've read through the forum and have only seen fixes for Ch 3, 5, and 6, so, of course, my game freezes during Ch 4.  It occurs immediately after Malachi gives the cup of coffee and the instruction to distract the librarian. 

I'm running the game on Mac OS X 10.11.4, 2.6 GHz Intel Core i7, 8 GB, with Intel HD Graphics 4000 1536 MB. I have 640 GB memory free.  I purchased Moebius through Apple's App Store.  It's version 1.0.1.

I searched the Libraries, Caches, and App Support folder in my hard drive and System and cannot find the requested files mentioned in FAQ.  The only time I can even find mention of Steam is if I go into the Contents of the app itself.  If you can give me some other ideas, I will continue to search for the files.

Karen

Offline snabbott

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Re: Critical Issue - Game froze Chapter 4
« Reply #1 on: August 30, 2016, 02:35:03 PM »
Hi, Karen. I'm sorry to hear you're having problems. If you bought the game from the App Store, there wouldn't be anything relevant to Steam. I'm not familiar with the Mac version, but I'll try to find someone who is.
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Offline snabbott

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Re: Critical Issue - Game froze Chapter 4
« Reply #2 on: August 30, 2016, 02:45:08 PM »
Ok. I talked to one of the developers, and he said the App Store version is out of date. If you forward your receipt to support@postudios.com, they can provide you a Steam key or a standalone version (your choice).
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Offline bxgirl

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Re: Critical Issue - Game froze Chapter 4
« Reply #3 on: August 30, 2016, 03:49:41 PM »
Thanks snabbott, I'll do that.

Just an FYI there was a post at the App store from someone who had the same issue.

Offline bxgirl

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Re: Critical Issue - Game froze Chapter 4
« Reply #4 on: September 01, 2016, 04:19:38 PM »
Your customer service has been great (was given a new download in less than 24 hours).  HOWEVER - I still have the same problem!

I completed all of Chapter 4 except for getting Walker to flirt with the librarian so Rector can get the paper.  It's like Rector standing in front of Walker is keeping Walker from moving.  Unfortunately, I can't move Rector as I don't get the cursor.  I waited about 5 minutes in hopes that the cursor would reappear.  I also can't access any of the menus in the game.  I've tried 2x and had to ctrl, command, eject each time.

What should I try next?

Edit - So, I discovered this post from someone who had the same issue over a year ago.  Any idea what the outcome was?

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Mac_Paris Map_ Library Bug
on: December 29, 2014, 06:39:11 PM
Quote
Hello;

I am experiencing a bug when interacting with Walker in the Paris Library.

I am using the Apple Ap Store program.  The finder "Get Info" says "Version: (c) 2014 Phoenix Studios LLC"

In the Library with Walker and with the cup of coffee for the Librarian, when the coffee is given to Walker for the "distraction of the Librarian" the game freezes.  The navigation arrow disappears, all characters, stay put.  I've tried approaching the Library in various ways, completing/not completing tasks etc.... but in all cases the game freezes at this point.  Any fix available?

OS X Yosemite
2.8 GHz Intel Core i7
AMD Radeon HD 6770M 512 MB
16GB Ram

Thanks

PS _ Dec. 30 ..... I have deleted the application and reinstalled .... same problem, Moebius is unplayable from this point.

UPDATE:  After exchanging emails with Aaron, Branden and Weldon of Phoenix Online Studios, there seems to be a wee bit of a bug in the Apple App store version.  However the game played seamlessly up to this point.  The issues are being adressed by the Phoenix guys.  The Phoenix Studios support has been excellent.  Thanks guys.

Mod, this thread can be closed if you want.
Regards
Last Edit: January 06, 2015, 06:43:40 PM by ktm3211




« Last Edit: September 01, 2016, 04:31:13 PM by bxgirl »

Offline bxgirl

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Re: Critical Issue - Game froze Chapter 4
« Reply #5 on: September 03, 2016, 12:49:02 PM »
Just in case anyone else reads this thread,  IT WAS MY FAULT! :-\

I thought I had uninstalled the old version before I unzipped the new one.  Whoops!

Game runs fine.