[NOT-FIXED]Game crashes whenever entering a room (Category: Crash/Reboot)

[sirnewton_01]

At the beginning of the game, all of the really cool introductions and the intro movie worked fine.

When Graham enters any room of any kind in the castle the game crashes.

Windows XP
Intel Centrino vPro
NVidia Quadro FX 570M

I tried lowering the resolution and disabling all of the extra visual effects. I checked the troubleshooting guide and checked that all of the necessary OpenGL routines were available.

Here is a partial copy of the console.log file:

//-------------------------- 7/12/2010 -- 23:24:33 -----
Processor Init:
  Intel (unknown, Pentium Pro/II/III family), ~2.35 Ghz
    (timed at roughly 2.37 Ghz)
  FPU detected
  MMX detected
  SSE detected

Math Init:
  Installing Standard C extensions
  Installing Assembly extensions
  Installing FPU extensions
  Installing MMX extensions
  Installing SSE extensions

Input Init:
  keyboard0 input device created.
  mouse0 input device created.
  DirectInput enabled.

//-----------------------------------------------
Synapse Gaming Lighting Pack for TGE - 1.4.0.0
 Lighting Pack Core version: 2.2
 Based on Torque version: 1.4
 Compiled lighting options:
   SG_LIGHTING -                      enabled
   SG_USE_TERRAIN_COLOR_CORRECTION -  enabled
   SG_STATIC_LIGHT_SHADOWS_BLUR -     enabled
   SG_TRANSPARENT_INTERIORS -         disabled
   SG_ADVANCED_INTERIOR_LIGHTING -    enabled
   SG_ADVANCED_DYNAMIC_SHADOWS -      enabled
   SG_ADVANCED_DTS_DYNAMIC_LIGHTING - enabled
   SG_ADVANCED_PARTICLE_LIGHTING -    enabled
   SG_OVEREXPOSED_SELFILLUMINATION -  enabled
   SG_INTERIOR_DETAILMAPPING -        enabled

//-----------------------------------------------
Initializing chunk mappings...
  o 'TEXT' maps to TextChunk
  o 'SCHK' maps to UnknownChunk
  o 'SCHK' maps to SimChunk
--------- Loading MODS ---------
Loading compiled script game/main.cs.
Loading compiled script game/defaults.cs.
Loading compiled script game/settings.cs.

--------- Parsing Arguments ---------

--------- Initializing The Silver Lining ---------
Loading compiled script game/scripts/ui/core/canvas.cs.
Loading compiled script game/scripts/core/audio.cs.
Loading compiled script game/scripts/init.cs.
Loading compiled script game/scripts/version.cs.
Searching for episodes...
Episode 0 not found
Episode 1 found
Episode 2 not found
Episode 3 not found
Episode 4 not found
Episode 5 not found
Loading compiled script game/scripts/audio.cs.
Video Init:
  Accelerated OpenGL display device detected.
  Accelerated D3D device not detected.
  Voodoo 2 display device not detected.

Activating the OpenGL display device...
Activating the OpenGL display device...
Setting screen mode to 800x600x32 (w)...
Creating a new window...
Acquiring a new device context...
Pixel format set:
 32 color bits, 24 depth bits, 8 stencil bits
Creating a new rendering context...
Making the new rendering context current...
OpenGL driver information:
 Vendor: NVIDIA Corporation
 Renderer: Quadro FX 570M/PCI/SSE2
 Version: 2.1.1
OpenGL Init: Enabled Extensions
 ARB_multitexture (Max Texture Units: 4)
 EXT_blend_color
 EXT_blend_minmax
 EXT_compiled_vertex_array
 NV_vertex_array_range
 EXT_texture_env_combine
 EXT_packed_pixels
 EXT_fog_coord
 ARB_texture_compression
 EXT_texture_compression_s3tc
 (ARB|EXT)_texture_env_add
 EXT_texture_filter_anisotropic (Max anisotropy: 16)
 WGL_EXT_swap_control
OpenGL Init: Disabled Extensions
 EXT_paletted_texture
 3DFX_texture_compression_FXT1

...

Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorsBalcony.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorsBalconyLft.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorsBalconyRt.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 1 (Collision-2) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 2 (Collision-3) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 3 (Collision-4) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 4 (Collision-5) bounds exceed that of shape.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_MirrorSurface.cs.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_Trunk.cs.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_Hat.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_Hat.dts collision detail 0 (Collision-1) bounds exceed that of shape.

[wilco64256]

You've tried playing the game in windowed mode instead of fullscreen?

How much RAM do you have?

How much dedicated video memory does that NVidia card have?

Also helpful to know who manufactured your computer and what version of XP you're running.

[sirnewton_01]

Yes, I've tried both fullscreen and windowed modes and it seems to have the same problem. Now, I've also set the resolution to the lowest (800x600) just to lower the demand on the graphics card.

3GB of RAM
Not sure about the dedicated video memory
The computer is a Lenovo T60 laptop
Windows XP SP3

(Posted on: July 12, 2010, 11:50:45 PM)

I managed to find an NVidia control panel that gave me more details.

The graphics card has 512MB of video memory.

[wilco64256]

I talked with another user yesterday who had a Lenovo computer and after updating their video drivers they were just fine.  Try the Lenovo site at http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TPAD-MATRIX and see if you can update the video driver for your machine from there.

[lothar7]

I have the same problem. Running latest drivers for my NVidia Quadro FX card. If I enter a room the game crashes. If I try repeated times, then sometimes it succeeds. Running in fullscreen. The room loads for a while and then it crashes. It seems its just before its supposed to render the scene in the room for the first time.

Specs:
Windows XP SP3
4 GB Ram
Nvidia Quadro FX 2800 1GB?(Need to double check this again - all other games run fine on this machine)
Intel CPU DualCore 2Ghz


Here is the log file from loading a saved game to entering the door (FullScreen)

Loading compiled script game/saves/EP1 - dfg4.sav.
game/scripts/saveLoad.cs (303): Unable to find object: 'CursorObject' attempting to call function 'delete'
Activating DirectInput...
keyboard0 input device acquired.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorsBalcony.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorsBalconyLft.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorsBalconyRt.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 1 (Collision-2) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 2 (Collision-3) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 3 (Collision-4) bounds exceed that of shape.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_DoorHallway.dts collision detail 4 (Collision-5) bounds exceed that of shape.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_MirrorSurface.cs.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_Trunk.cs.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_Hat.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_Hat.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Loading compiled script game/data/shapes/IoC/GrahamBedroom/GeoAnim_Shirt.cs.
Warning: shape game/data/shapes/IoC/GrahamBedroom/GeoAnim_Shirt.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Loading compiled script game/data/sets/IoC/IoC_GrahamBedroomStormSet.cs.
TSStatic::onAdd: unable to load shape: game/data/shapes/IoC/GrahamBedroom/Geo_MirrorSurface222.dts
game/data/sets/IoC/IoC_GrahamBedroomStormSet.cs (0): Register object failed for object GeoMirrorSurface of class TSStatic.
Loading compiled script game/scripts/characters/Graham.cs.
Loading compiled script game/data/shapes/characters/WedGraham/WedGraham.cs.
Loading compiled script game/data/shapes/characters/AdvGraham/AdvGraham.cs.
Loading compiled script game/data/shapes/characters/GrahamSwimming/GrahamSwimming.cs.
Validation required for shape: game/data/shapes/characters/WedGraham/WedGraham.dts
Validation required for shape: game/data/shapes/characters/AdvGraham/AdvGraham.dts
Validation required for shape: game/data/shapes/characters/GrahamSwimming/GrahamSwimming.dts
Loading compiled script game/scripts/characters/RosellaWedding.cs.
Loading compiled script game/data/shapes/characters/RosellaWedding/RosellaWedding.cs.
Validation required for shape: game/data/shapes/characters/RosellaWedding/RosellaWedding.dts
Warning: shape game/data/shapes/characters/RosellaWedding/RosellaWedding.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/characters/RosellaWedding/RosellaWedding.dts collision detail 1 (Collision-1) bounds exceed that of shape.
Mapping string: RosellaWedding to index: 0
Mapping string: Graham to index: 1
Could not locate texture: game/data/shapes/IoC/GrahamBedroom/Coin.jpg
Could not locate texture: game/data/shapes/IoC/GrahamBedroom/Coin.jpg
game/scripts/scenes/IoC/IoC_GrahamBedroomStorm.cs (130): Unable to find object: 'PouchSeq' attempting to call function 'setGhostable'

//-----------------------------------------------
Synapse Gaming Lighting Pack

Starting scene lighting...
 Starting TGE based scene lighting...
   Lighting with light #6 (TGE vector light)...
     Lighting interior object 1 of 1 (game/data/interiors/IoC/GrahamBedroom/Mirror/Mirror.dif)...
     Object lighting complete (0.000 seconds)
 TGE based scene lighting complete (0.235 seconds)
 Starting Synapse Gaming Lighting Pack scene lighting...
   Lighting interior object 1 of 1 (game/data/interiors/IoC/GrahamBedroom/Mirror/Mirror.dif)...
   Object lighting complete (0.046 seconds)
 Synapse Gaming Lighting Pack scene lighting complete (0.375 seconds)

 Lighting Pack lighting system stats:
   Interior Lexel Count:                205
   Interior Lexel Time:                 0.000000
   Interior Object Count:               1
   Interior Object Included Count:      1
   Interior Object Illumination Count:  5
   Interior Surface Included Count:     6
   Interior Surface Illumination Count: 14
   Interior Surface Illuminated Count:  13
   Interior Occluder Count:             0
   Terrain Lexel Count:                 0
   Terrain Lexel Time:                  0.000000
Scene lighting complete (0.391 seconds)
//-----------------------------------------------

game/scripts/sequenceHandler.cs (845): Unable to find object: 'SaladinGeo' attempting to call function 'hasMethod'
game/scripts/sequenceHandler.cs (852): Unable to find object: 'SaladinGeo' attempting to call function 'setHidden'
Loading compiled script game/data/shapes/IoC/MainHall/GeoAnim_Mainhall.cs.
Loading compiled script game/data/shapes/IoC/MainHall/GeoAnim_DoorCassima.cs.
Loading compiled script game/data/shapes/IoC/MainHall/GeoAnim_DoorCastleEntranceLft.cs.
Loading compiled script game/data/shapes/IoC/MainHall/GeoAnim_DoorCastleEntranceRt.cs.
Loading compiled script game/data/shapes/IoC/MainHall/GeoAnim_DoorGraham.cs.
Loading compiled script game/data/shapes/items/SpearIoS/SpearIoS.cs.
Loading compiled script game/data/sets/IoC/IoC_MainHallStormSet.cs.
Loading compiled script game/scripts/characters/Graham.cs.
Loading compiled script game/data/shapes/characters/WedGraham/WedGraham.cs.
Loading compiled script game/data/shapes/characters/AdvGraham/AdvGraham.cs.
Loading compiled script game/data/shapes/characters/GrahamSwimming/GrahamSwimming.cs.
Validation required for shape: game/data/shapes/characters/WedGraham/WedGraham.dts
Validation required for shape: game/data/shapes/characters/AdvGraham/AdvGraham.dts
Validation required for shape: game/data/shapes/characters/GrahamSwimming/GrahamSwimming.dts
Loading compiled script game/scripts/characters/GuardDog01.cs.
Loading compiled script game/data/shapes/characters/GuardDog01/GuardDog01.cs.
Validation required for shape: game/data/shapes/characters/GuardDog01/GuardDog01.dts
Warning: shape game/data/shapes/characters/GuardDog01/GuardDog01.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/characters/GuardDog01/GuardDog01.dts collision detail 1 (Collision-1) bounds exceed that of shape.
Loading compiled script game/scripts/characters/GuardDog02.cs.
Loading compiled script game/data/shapes/characters/GuardDog02/GuardDog02.cs.
Validation required for shape: game/data/shapes/characters/GuardDog02/GuardDog02.dts
Warning: shape game/data/shapes/characters/GuardDog02/GuardDog02.dts collision detail 0 (Collision-1) bounds exceed that of shape.
Warning: shape game/data/shapes/characters/GuardDog02/GuardDog02.dts collision detail 1 (Collision-1) bounds exceed that of shape.
Mapping string: GuardDog01 to index: 2
Mapping string: GuardDog02 to index: 3

//-----------------------------------------------
Synapse Gaming Lighting Pack

Starting scene lighting...
 Starting TGE based scene lighting...
   Lighting with light #5 (TGE vector light)...
     Lighting interior object 1 of 1 (game/data/interiors/IoC/MainHall/MainHallFloor/MainhallFloor.dif)...
     Object lighting complete (0.016 seconds)
 TGE based scene lighting complete (0.235 seconds)
 Starting Synapse Gaming Lighting Pack scene lighting...
   Lighting interior object 1 of 1 (game/data/interiors/IoC/MainHall/MainHallFloor/MainhallFloor.dif)...
   Object lighting complete (0.078 seconds)
 Synapse Gaming Lighting Pack scene lighting complete (0.375 seconds)

 Lighting Pack lighting system stats:
   Interior Lexel Count:                27048
   Interior Lexel Time:                 0.000000
   Interior Object Count:               1
   Interior Object Included Count:      1
   Interior Object Illumination Count:  4
   Interior Surface Included Count:     6
   Interior Surface Illumination Count: 4
   Interior Surface Illuminated Count:  4
   Interior Occluder Count:             0
   Terrain Lexel Count:                 0
   Terrain Lexel Time:                  0.000000
Scene lighting complete (0.391 seconds)
//-----------------------------------------------

Error: ResumeGame() - Game already running
game/scripts/baseCharacter.cs (686): Unable to find object: '' attempting to call function 'onEnterMissionArea'
game/scripts/baseCharacter.cs (686): Unable to find object: '' attempting to call function 'onEnterMissionArea'
Error: ResumeGame() - Game already running
game/scripts/baseCharacter.cs (686): Unable to find object: '' attempting to call function 'onEnterMissionArea'

OpenAL Driver Init:
OpenAL
Missing OpenAL Extension function 'EAXSet'
Missing OpenAL Extension function 'EAXGet'
  Vendor: Creative Labs Inc.
  Version: 1.1
  Renderer: Software
  Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE

[wilco64256]

Hey lothar can you post the rest of the specs on your computer like OS and version, how much RAM you have, how much video memory that card has, the driver version and where you got it, and your computer's manufacturer?

Also have you experienced this problem both in fullscreen and windowed and at various detail level settings?

[oberonqa]

Yea we need these system specs guys... please read the thread READ BEFORE POSTING to see what system information we need. 

[lothar7]

See updated post

[wilco64256]

We usually prefer it if you add a new post including information we ask for, rather than mixing it into an old post that we typically won't be re-reading.  Now one of your posts says it's a 512 MB card and another says it's a 1 GB card but you said you'd need to double-check that.

I'm assuming you installed this card yourself since the T60 doesn't come with an NVidia card, what version of the driver do you have and is the driver directly from NVidia or is it the Omega driver or is it a Microsoft driver?

[oberonqa]

Closing due to inactivity.