When I go to the findmyorder page it gives me the option to download the preorder folder and nothing else. So far I've been given no option to download the first episode, and all that is in the folder is the soundtrack and the comic. My order number is 11172027000.
Can you send an email to support@postudios.com with that order number and also let us know in that email which site you ordered the game from? Thanks!
Also, the platform: PC or MAC?
I have contacted support and the issue has been resolved. Thank you everyone for your responses.