POStudios Forum

Tech Support => Gabriel Knight - 20th Anniversary Tech Support => Topic started by: AlexTiger on October 15, 2014, 10:39:00 AM

Title: For those of us who pre-ordered...
Post by: AlexTiger on October 15, 2014, 10:39:00 AM
How do I use my steam key? There's no link in the email, nor do I see anything anywhere else? How do I download this game?
Title: Re: For those of us who pre-ordered...
Post by: bigdgoriders on October 15, 2014, 12:01:44 PM
Did you order it through the Phoenix Online store or Steam?  I got a Steam key too even though I bought the game through this site.  If you bought it through this site you should have gotten another email telling you your purchase has been updated and it should link back to the screen where you were able to download all the music and stuff that came with the pre-order.  In there is a link to GK1 for PC and a link for Mac.
Title: Re: For those of us who pre-ordered...
Post by: feline57 on October 15, 2014, 12:55:03 PM
I downloaded the game from this site (which I pre-ordered) but I can't open the file.  It asks me what program to open it up with...I'm confused. ???
Title: Re: For those of us who pre-ordered...
Post by: landreau on October 15, 2014, 01:41:01 PM
You just need to rename the file you downloaded by adding .exe to the end of the file name. Then it'll work.
Title: Re: For those of us who pre-ordered...
Post by: wboz on October 16, 2014, 07:42:49 AM
Make sure you add the .exe at the end of the file before downloading and not change it after it downloads.  I changed it after the download and it didn't work.  It does work if you add the dot exe before downloading.
Title: Re: For those of us who pre-ordered...
Post by: AlexTiger on October 16, 2014, 12:47:23 PM
Thanks guys. I ordered it through Phoenix. I don't know why they sent me that. All it did was confuse me for the better part of an afternoon. I appreciate the help! :)
Title: Re: For those of us who pre-ordered...
Post by: KatieHal on October 17, 2014, 12:08:35 PM
For some reason, Internet Explorer sometimes strips out the .exe extension -- we're not sure why and there's not anything we can do about it, unfortunately, but we have added that note into the confirmation email now so people can be aware of it.