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The Royal Archives => Tech Support => TSL Public Demo => The Silver Age => Resolved and Non-Issues => Topic started by: Blair on March 09, 2008, 12:46:40 PM

Title: Beta Testing Contest - Problems Running Program
Post by: Blair on March 09, 2008, 12:46:40 PM
When I try to run the beta test program I get a blue screen & the following technical error:

*** STOP: 0x0000008e (0xc0000005, 0x832b2210, 0xb5413b54, 0x00000000)

Can anyone help?
Title: Re: Beta Testing Contest - Problems Running Program
Post by: Yonkey on March 09, 2008, 01:17:43 PM
What are you system specifications (i.e. processor, operating system, memory, video card)?
Title: Re: Beta Testing Contest - Problems Running Program
Post by: A Burninated Peasant on March 09, 2008, 01:19:05 PM
I get an error, too, although mine seems to be a bit different.  When I try to run it, I get a message saying "The setup files are corrupted.  Please obtain a new copy of the program."

I have no idea what that means, but I've tried downloading/running the file numerous times and I keep getting that message...is there maybe some setting on my PC that I need to change somehow?
Title: Re: Beta Testing Contest - Problems Running Program
Post by: Yonkey on March 09, 2008, 02:06:28 PM
Quote from: A Burninated Peasant on March 09, 2008, 01:19:05 PM
I get an error, too, although mine seems to be a bit different.  When I try to run it, I get a message saying "The setup files are corrupted.  Please obtain a new copy of the program."
That means there was some problem during the download process that screwed up the setup file.  Try using a Download Manager to download the file and see if it helps.
Title: Re: Beta Testing Contest - Problems Running Program
Post by: Blair on March 09, 2008, 07:03:26 PM
My system is as follows:
processor: P4 HT 3.0 GHz
operating system: XP Home SP2
memory: 512mb
video card: 128mb ATI Radeon 9800
Title: Re: Beta Testing Contest - Problems Running Program
Post by: Yonkey on March 10, 2008, 04:58:12 PM
Your system should be fine... Is there any text next to the stop error, i.e. "KERNEL_MODE_EXCEPTION_NOT_HANDLED" or similar?
Title: Re: Beta Testing Contest - Problems Running Program
Post by: Blair on March 22, 2008, 11:49:32 AM
no there is no text next to the stop error ... i wrote down exactly what appeared on the screen - i'll try it again