Game Crashes near end of Ep 3

[hobiekytty]

After obtaining the very last item on the scroll by the tree, the game tries to load the next cut scene, (perhaps cassima's speech?) the game crashes with the following error detail. 

Problem signature:
  Problem Event Name:   BEX
  Application Name:   tsl.exe
  Application Version:   0.0.0.0
  Application Timestamp:   4eb585d7
  Fault Module Name:   tsl.exe
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   4eb585d7
  Exception Offset:   00115ef3
  Exception Code:   c0000409
  Exception Data:   00000000
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   1033
  Additional Information 1:   0ac2
  Additional Information 2:   d9babb5d4c066540898e6c893c7f981b
  Additional Information 3:   404a
  Additional Information 4:   8b5a4ff959b607e541e83d5e893e2f32

laptop specs are as follows:

Windows vista sp2
3gb ram
64 bit OS
ati mobility radeo HD 4570 video card w/512mb

I've attempted a clean reinstall in another directory other than program files, ran as admin, reduce graphics details to med quality and to 800x720 resolution non fullscreen,  all of which still causes the game to crash at the same point. 

[wilco64256]

Yeah I'm not entirely sure exactly what causes this but you are at the very absolute end of the episode right there.  If you want to see the rest of it play out I'd recommend just taking a look here:

http://www.youtube.com/watch?v=THjDIW54z5s

to see that part at least, and then just start up Episode 4 to play through that one.

[hobiekytty]

Thanks for the link!  Does this have anything to do with not being able to find the "suffer"?  I played the game over and over again looking for it even following the tips provided in the hints section, he will not turn up for me.   

[mikejgulley]

yep yep , I'm having the same issue . In any case , thanks for the Youtube link !

[HoustonDragon]

Any chance of a fix for this issue? Same problem; TSL.exe stops responding after the last bit, can't see the ending in game

[wilco64256]

Any chance of a fix for this issue? Same problem; TSL.exe stops responding after the last bit, can't see the ending in game

Realistically probably not - we haven't even touched Episode 3 in quite some time and really not even the engine we did 1-4 in for a couple of months at all.  We're so busy with everything else we're getting moving right now that unless there's something that was keeping people from even being able to play an entire episode we probably wouldn't have much time for looking into it at the moment.

[ashokia]

Thanks so much for the link! My friend who is playing with me got stuck at this point and tried redoing it four times. I did it once and then came here looking for a solution. Men. Never want to read the manual. LOL.

[goll1]

Unfortunately the same bug here (Win XPSP3). The game repeatedly crashed before playing the final animation in ep 3.


(Posted on: February 28, 2012, 04:08:22 PM)

I now installed the game on a totally different machine, running Win 7: the game crashes on the same point (on loading the last/ending animation in episode 3). So it seems a more general problem to me.

[Anna1227]

I had the same problem, too. Thanks for the YouTube link!

[PoweroftheFans81]

Yeah same issue here, I even tried tweaking the resolution to no avail. Hopefully at some point a patch will be released as that scene was among one of the best in the game

[wilco64256]

Yeah if I ever actually have some free time I'll probably take a look at this and see if I can figure out why it's flipping out on so many people.

[tingram]

Same problem here, thanks for the link, I was scared I was screwed on the ending

Works fine to the last cut scene, then it just locks up.  Drive looks like it's trying but nothing ever loads.

[caindrin]

I had the same issue. Thanks for the link. But because this happened, does this mean there's no autosave to continue with in episode 4?

Realistically probably not - we haven't even touched Episode 3 in quite some time and really not even the engine we did 1-4 in for a couple of months at all.  We're so busy with everything else we're getting moving right now that unless there's something that was keeping people from even being able to play an entire episode we probably wouldn't have much time for looking into it at the moment.

Yeah if I ever actually have some free time I'll probably take a look at this and see if I can figure out why it's flipping out on so many people.

Since all the tasks were completed before the crash, I don't really mind it. I would think most people would agree that they'd rather see the final episode out faster, than to have people looking into this Maybe once the final one is completed these little things can be addressed.

Once all the episodes are done, are they going to be combined into one long game IE: no need to manually start each episode?

[wilco64256]

With Episode 5 being done in a completely different engine than the first four, and how insanely busy we've become with other projects it's not very likely we'll ever be able to combine all 5 episodes into a single free-flowing game.  I won't say that it's completely impossible as there's always a possibility, but I certainly wouldn't hold your breath.  Even if that did happen it wouldn't surface for years as we'd port all the first four episodes into Unity which would be a massive undertaking to begin with.

[mgiuca]

Just wanted to add: Same issue for me. On a Dell XPS 15 laptop.

Windows 7 SP 1 64-bit.
Nvidia GeForce GT 540M.

Hopepfully you get around to fixing it, because it looks like it affects a lot of people. But I'll watch the end on YouTube.

(Posted on: May 29, 2012, 09:52:15 AM)

Oh ... I didn't realise the YouTube video is a Let's Play, where the player talks over the top of the ending. That's going to ruin the ending somewhat :|

Is there a clean video of the ending somewhere? If not, can somebody make one?

Also: Maybe the issue is caused by a bad saved game state somewhere. Can someone upload their saved game from right before the ending so I can try it out?

(Posted on: May 29, 2012, 09:59:39 AM)

Just an update: I tried the "Windows 7 audio patch" on the downloads page; it didn't help. I've been trying to think about what could be causing this problem (not sure why I'm obsessing so much but I love this game so much, it would be a tremendous shame if nobody in the future could get past this part).

Perhaps it broke when Episode 4 came out. Has anybody actually finished Episode 3 using the Episode 4 client? Just a thought (since the original report was made soon after Episode 4 came out, and was followed by a bunch of "me toos"). Unfortunately, I can't find the Episode 3 download link any more. I'd like to test my theory, but I never downloaded Episode 3 back before Episode 4 came out. Can anybody point me to a download link, or make one available?

If any TSL staff member wants me to test something out, I'm happy to.

[wilco64256]

Oddly enough, out of our entire testing crew only one person had this issue at the end of Episode 3.  Everybody else was able to finish it no problem.

[yaniv23]

Same issue here, windows 7, just crushes...

[Sarev0k]

I have the same problem too on my Windows7 64-bit machine.

Can you please try the attached save and see if you can reproduce the crash on your end?  Maybe the crash is caused by the state the game is in, and not a system configuration problem...

Thank you

Edit:
I was able to fix the problem when I found this post:
http://www.postudios.com/blog/forum/index.php?topic=11310.msg334376#msg334376

Here's what I did:
1. Uninstall TSL
2. Download and install TSL Ep3: http://www.faircloudfinancial.com/TSL-EP3.msi
3. Restore from your save, and the ending plays.

Edit2:
If you follow these directions make sure you delete the any left over folders in your games installation directory (other than your save directory) when you uninstall TSL Ep3 and install TSL Ep4.

If you don't you'll suffer from the Ep4 cutscene bug, and could potentially prevent you from finishing Ep4 without the game crashing when trying to save at a certain point.

[Fussel]

Same here, Windows XP SP3 32bit, GeForce 480, latest drivers.

Anyway, thanks for the amazing game! Keep up the good work.

[lizardjim]

I hope you beta-test your commercial games better than you do your free programs. Pretty disappointed as the games are really good and I wanted to see how episode 3 finished.