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KNOWN PC ISSUE - Videos not playing on some PC's

Started by wilco64256, October 20, 2012, 05:11:29 PM

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Some people are encountering an issue where videos don't play in the game. It's easy to tell if this is happening to you as the game will hang immediately after checking for patches (or in the demo, right when it starts up) with a "busy" circle and you won't see the logos for Phoenix Online Studios and Reverb Publishing.

This happens if your system is missing a particular DLL file that is needed for video processing, and it's very easy to fix. Download this file:

Then just unzip and run the little installer in there.
Weldon Hathaway