Author Topic: Download from store Incredibly S.L..O...W.  (Read 7531 times)

Offline Darkpulse

  • Wizard's Slave
  • *
  • Posts: 11
Download from store Incredibly S.L..O...W.
« on: January 30, 2013, 08:22:59 AM »
Hello..

I have bought cognition Episode 2 and got the download links, When I started the download I got a ETA of 20hours!!.. so I just thought let's try that in another way and again. 20hours.. (and my link has been used 2 times already)..

Sooo.. is there a way to get the download faster.. are there mirrors? I have a 120mbit connection and to be honest I dont think a 900mb download shouldnt take a day...

Offline wilco64256

  • Omnipotent Being
  • *********
  • Posts: 3978
  • Gender: Male
Re: Download from store Incredibly S.L..O...W.
« Reply #1 on: January 30, 2013, 08:47:35 AM »
We're working now on resolving this.
Weldon Hathaway

Offline Darkpulse

  • Wizard's Slave
  • *
  • Posts: 11
Re: Download from store Incredibly S.L..O...W.
« Reply #2 on: January 30, 2013, 10:10:01 AM »
Thank you very much... can't wait to play Episode 2 waiting is hard :-)

Can you please inform us when you have resolved this so we do not waste another click on the link and risking the link going obsolete on us?

btw .. loving the quick response.. that is RARE nowadays...

Offline snabbott

  • Beta Tester
  • Global Moderator
  • Phoenix Groupie
  • *****
  • Posts: 5250
  • Gender: Male
  • Fairy tales do come true!
Re: Download from store Incredibly S.L..O...W.
« Reply #3 on: January 30, 2013, 10:15:43 AM »
Has this been resolved? I just started the download, and the estimate was ~14 minutes.

Steve Abbott | Beta Tester | The Silver Lining

Offline wilco64256

  • Omnipotent Being
  • *********
  • Posts: 3978
  • Gender: Male
Re: Download from store Incredibly S.L..O...W.
« Reply #4 on: January 30, 2013, 10:19:18 AM »
Should be much improved now, we're still looking for other tweaks but most folks are reported good speeds.
Weldon Hathaway

Offline Darkpulse

  • Wizard's Slave
  • *
  • Posts: 11
Re: Download from store Incredibly S.L..O...W.
« Reply #5 on: January 30, 2013, 11:06:46 AM »
CognitionEpisode2Setup.exe 11.6 KB/s - 2.1 MB of 898 MB, 21 hours left

Still not very good.. ah well... I think I will sit it out then... :-/

Offline Darkpulse

  • Wizard's Slave
  • *
  • Posts: 11
Re: Download from store Incredibly S.L..O...W.
« Reply #6 on: January 30, 2013, 12:43:38 PM »
CognitionEpisode2Setup.exe 11.6 KB/s - 2.1 MB of 898 MB, 21 hours left

Still not very good.. ah well... I think I will sit it out then... :-/

Is there really no other way to download the files? my download just ended on 40mb (with no message what soever) and ofcourse the file was corrupt...

Trying again now. but I think this is my final try before my download attempts run out.. which would mean i can't download the game anymore..

Offline KatieHal

  • Designer, Public Relations Director
  • Administrator
  • Phoenix Groupie
  • *****
  • Posts: 6561
  • Gender: Female
  • Snark Advocate
    • Phoenix Online Studios
Re: Download from store Incredibly S.L..O...W.
« Reply #7 on: January 30, 2013, 12:55:19 PM »
If you email support at postudios.com we can reset the download counter for you.

Katie Hallahan
~Designer, PR Director~

"Change is the constant, the signal for rebirth, the egg of the phoenix." Christina Baldwin

I have a blog!

Offline Darkpulse

  • Wizard's Slave
  • *
  • Posts: 11
Re: Download from store Incredibly S.L..O...W.
« Reply #8 on: January 30, 2013, 01:04:46 PM »
If you email support at postudios.com we can reset the download counter for you.

Thank you for that information :-) I will do that right away.. (I'll take it that ignoring the other question means the "Digitaldeliveryapp.com" is the only way to get the setup files?  :)

Offline KatieHal

  • Designer, Public Relations Director
  • Administrator
  • Phoenix Groupie
  • *****
  • Posts: 6561
  • Gender: Female
  • Snark Advocate
    • Phoenix Online Studios
Re: Download from store Incredibly S.L..O...W.
« Reply #9 on: January 30, 2013, 01:24:15 PM »
From our store, I don't believe so, but I am Not a Tech Person. :) Ask when you email support, they'll know what to tell you for certain!

Katie Hallahan
~Designer, PR Director~

"Change is the constant, the signal for rebirth, the egg of the phoenix." Christina Baldwin

I have a blog!

Offline Darkpulse

  • Wizard's Slave
  • *
  • Posts: 11
Re: Download from store Incredibly S.L..O...W.
« Reply #10 on: January 31, 2013, 12:15:49 AM »
Good Morning,

I think I owe you an apology.. :-) While I was going on about how your downloads are very slow and bragging about my 120mbit connection, it seems that my provider had some trouble last night.

I am downloading now and it is going smoo-ooth now...
Thank you for your quick replies!

My "problem" is solved! ;-)

Offline KatieHal

  • Designer, Public Relations Director
  • Administrator
  • Phoenix Groupie
  • *****
  • Posts: 6561
  • Gender: Female
  • Snark Advocate
    • Phoenix Online Studios
Re: Download from store Incredibly S.L..O...W.
« Reply #11 on: January 31, 2013, 06:34:40 AM »
Haha, no worries, and glad to hear it's downloading smoothly now! Enjoy!

Katie Hallahan
~Designer, PR Director~

"Change is the constant, the signal for rebirth, the egg of the phoenix." Christina Baldwin

I have a blog!

Offline Maisie

  • Wizard's Slave
  • *
  • Posts: 1
  • Silver Lining Forever!
Re: Download from store Incredibly S.L..O...W.
« Reply #12 on: April 02, 2015, 09:55:46 PM »
I realize that this is a very old topic but this problem is evidently still happening.
I just purchased a game and proceeded to download it however, the ETA is 20 hours .  :o
I had to cancel the download and a bit later tried again but it is still slooooooooow going.

I am using a wired, fiber optic 35 / 35 broadband connection and Firefox 34.0.
Is there an alternate and faster location that I can download from?

Edit: At around midnight, suddenly the download speed got a LOT faster. ETA is now 9 minutes.
« Last Edit: April 02, 2015, 10:12:03 PM by Maisie »