Failed donwloading Episode 4

[Nanio]

Hello! I bought via Phoenix Online Studios the Cognition Four Chapters Season. I downloaded correclty the firsts 3, but in the last one, I failed 5 tries, and now is imposible donwload (mac version). Appears: -1 downloads in SendOwl...

Thanks,
Joaquin

[KatieHal]

Hi Joaquin,

Sorry about that! My guess is a lot of people are trying to download right now. Email support@postudios.com with your order # and we can reset the counter for you.