Author Topic: Getting a 404 on the order page on the store.  (Read 4518 times)

Offline Sslaxx

  • Devoted Knight
  • ***
  • Posts: 246
  • Gender: Male
Getting a 404 on the order page on the store.
« on: September 26, 2013, 12:07:29 PM »
On the store, from the page with the things I've brought from the Phoenix Online Store, the link to "Cognition - Season Pass - Episode 1-4 - PC Version" 404s.
Stuart "Sslaxx" Moore.

Offline Oldbushie

  • Administrator
  • Phoenix Groupie
  • *****
  • Posts: 7488
  • Gender: Other
  • Mmmm... rich creamery butter...
    • Aerobush Entertainment
Re: Getting a 404 on the order page on the store.
« Reply #1 on: September 26, 2013, 12:16:27 PM »
Which link exactly are you trying? Both Shopify and SendOwl are third party websites, though the store.postudios.com website (which is hosted by Shopify) seems to be fine. Are you saying that the SendOwl link you got in an email goes nowhere? You might want to try again in an hour. If it's the store itself and you weren't able to check out, just try again soon.
« Last Edit: September 26, 2013, 12:22:39 PM by Oldbushie »
.......... <3 Oldbushie <3 ..........
Forum Emoticon God
Master of Time and Space
Aerobush of the Jarada Knights
TSL Programmer
and...
The TSL Candyman




Hero Of The Queene!

Offline Sslaxx

  • Devoted Knight
  • ***
  • Posts: 246
  • Gender: Male
Re: Getting a 404 on the order page on the store.
« Reply #2 on: September 26, 2013, 12:18:22 PM »
I'm talking about the "Order <number>" page on the Phoenix store itself (the one which you get access to from "My Account").
Stuart "Sslaxx" Moore.

Offline snabbott

  • Beta Tester
  • Global Moderator
  • Phoenix Groupie
  • *****
  • Posts: 5247
  • Gender: Male
  • Fairy tales do come true!
Re: Getting a 404 on the order page on the store.
« Reply #3 on: September 26, 2013, 12:24:03 PM »
Sure enough...
http://store.postudios.com/account
Click the order link. The Cognition season pass link is http://store.postudios.com/products/cognition-s1-season-pass which gives a 404.

Thanks for pointing that out, Stuart. :)
Royal alchemist to Queene Deloria :scholar:

Steve Abbott | Beta Tester | The Silver Lining

Offline Oldbushie

  • Administrator
  • Phoenix Groupie
  • *****
  • Posts: 7488
  • Gender: Other
  • Mmmm... rich creamery butter...
    • Aerobush Entertainment
Re: Getting a 404 on the order page on the store.
« Reply #4 on: September 26, 2013, 12:25:16 PM »
OH! Yeah, the old product got revamped into a different product, but your original order is still in the system with the old download link still valid. Apologies for the confusion. If you need us to trigger a resend for the download link we can do that.
.......... <3 Oldbushie <3 ..........
Forum Emoticon God
Master of Time and Space
Aerobush of the Jarada Knights
TSL Programmer
and...
The TSL Candyman




Hero Of The Queene!

Offline Sslaxx

  • Devoted Knight
  • ***
  • Posts: 246
  • Gender: Male
Re: Getting a 404 on the order page on the store.
« Reply #5 on: September 26, 2013, 12:26:10 PM »
OH! Yeah, the old product got obsoleted, but your order is still in the system. Apologies for the confusion. If you need us to trigger a resend for the download link we can do that.
Please do, thanks! You might have done anyway, but I might have lost it when my previous PC blew up.
Stuart "Sslaxx" Moore.

Offline Oldbushie

  • Administrator
  • Phoenix Groupie
  • *****
  • Posts: 7488
  • Gender: Other
  • Mmmm... rich creamery butter...
    • Aerobush Entertainment
Re: Getting a 404 on the order page on the store.
« Reply #6 on: September 26, 2013, 12:26:55 PM »
Download email resent. :)
.......... <3 Oldbushie <3 ..........
Forum Emoticon God
Master of Time and Space
Aerobush of the Jarada Knights
TSL Programmer
and...
The TSL Candyman




Hero Of The Queene!

Offline Sslaxx

  • Devoted Knight
  • ***
  • Posts: 246
  • Gender: Male
Re: Getting a 404 on the order page on the store.
« Reply #7 on: September 26, 2013, 12:28:35 PM »
Stuart "Sslaxx" Moore.

Offline snabbott

  • Beta Tester
  • Global Moderator
  • Phoenix Groupie
  • *****
  • Posts: 5247
  • Gender: Male
  • Fairy tales do come true!
Re: Getting a 404 on the order page on the store.
« Reply #8 on: September 27, 2013, 08:44:47 AM »
Download email resent. :)
I read that as someone resenting a download email. :P
Royal alchemist to Queene Deloria :scholar:

Steve Abbott | Beta Tester | The Silver Lining
 

anything